Shipping & Returns

Shipping:

Pillows are manufactured and shipped from:

Malpaca Manufacturing & Distribution Center

3434 Adams Center Road

Fort Wayne, IN 46803

All individual pillows are shipped in a box, wrapped individually in plastic, to keep your pillow protected when traveling.  

If more than one pillow is ordered at one time, they will be shipped together, as our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and amount of items. We use Standard UPS ground, FedEx Ground, & USPS, unless special shipping, for best price and deliver in a timely manner.

We use state of the art sustainable materials for shipping our product to insure they arrive safely to their destination. If your product arrives damaged, please replace in the original packing material and carton and contact your place of purchase.

Shipped pillows are individually quoted and  FOB Fort Wayne, IN 46803.

Returns:

At Malpaca, we are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase please contact your place of purchase for instructions and returns policy.

To return an item by mail, follow the instructions from the retailer whom you purchased the pillows from.

If you have any further concerns, please contact Malpaca directly info@malpaca.com